ze99 Privacy Policy
At ze99, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information. We believe you deserve full transparency — no hidden clauses, no confusing language.
Last Updated: 1 January 2026Our Commitments
How ze99 Protects Your Privacy
These six principles sit at the core of how ze99 handles your personal data on a daily basis.
Encrypted Storage
All personally identifiable information stored in ze99's systems is encrypted at rest using industry-standard AES-256 encryption. Your CNIC details, contact information, and financial records are never stored in plain text.
No Data Sales
ze99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data belongs to you — full stop. We only share it where strictly necessary for service delivery or legal compliance.
Purpose Limitation
Data collected for one purpose — such as KYC verification — will not be repurposed for unrelated activities without your explicit consent. ze99 applies strict internal data access controls so that only relevant teams can view specific categories of your data.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data at any time. ze99 will respond to verified data requests within 30 days. Players in Pakistan are entitled to these protections under ze99's data governance standards.
Defined Retention Periods
ze99 does not hold onto your data indefinitely. Retention periods are defined by category — transaction records are kept for 7 years for AML compliance, while marketing preferences are cleared upon unsubscription. Data no longer needed is securely deleted.
Breach Notification
In the unlikely event of a data breach affecting your personal information, ze99 will notify affected Players within 72 hours of becoming aware of the breach, in accordance with our obligations under applicable data protection standards.
01 Introduction
ze99 ("we," "us," "our") operates the online gaming and sports betting platform accessible at ze99.asia. We are committed to protecting the privacy and personal data of every individual who accesses or uses our Platform, including registered players, prospective players, and general website visitors.
This Privacy Policy describes in detail the categories of personal data we collect, the purposes for which we process that data, the legal basis for each processing activity, how and with whom we share data, how long we retain it, and the rights you hold over your own information. It applies to all services operated under the ze99 brand.
By registering an account, making a deposit, or otherwise using the ze99 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the Platform and should contact us to request account closure.
This Policy should be read alongside ze99's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. All three documents together govern your relationship with ze99.
02 Data Controller
ze99 is the data controller responsible for the personal data collected through the ze99 Platform. As the data controller, ze99 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
For all privacy-related enquiries, data access requests, or complaints, please contact our designated Data Protection Officer (DPO) at the contact details provided in Section 16 of this Policy.
03 Categories of Personal Data We Collect
ze99 collects the following categories of personal data, depending on your interaction with the Platform:
3.1 Identity Data
- Full legal name as it appears on your CNIC or Passport;
- Date of birth;
- CNIC number or Passport number;
- Photographs of identity documents submitted for KYC verification;
- Selfie or live photograph submitted for identity confirmation where requested.
3.2 Contact Data
- Pakistani mobile number registered to the account;
- Email address (where provided);
- Residential address, including city (Karachi, Lahore, Islamabad, Faisalabad, etc.) and postal code.
3.3 Financial Data
- JazzCash or EasyPaisa account reference details;
- Bank account name and number for HBL, UBL, Meezan Bank, or other bank transfer methods;
- Deposit and withdrawal transaction history;
- Source of funds documentation where requested for AML compliance.
3.4 Gaming & Betting Data
- Game session logs, bet history, win/loss records;
- Sports betting selections and settlement records;
- Bonus usage and wagering progress;
- Responsible gaming settings and self-exclusion records.
3.5 Technical Data
- IP address and approximate geolocation derived from IP;
- Device type, operating system, and browser version;
- Session timestamps and duration;
- Cookies and similar tracking technology identifiers (see Section 11).
3.6 Communications Data
- Records of customer support interactions via live chat or email;
- Feedback and complaint correspondence;
- Records of your marketing communication preferences.
Special Category Data: ze99 does not intentionally collect special category personal data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information in a support interaction, it will be treated with the highest level of confidentiality and will not be used for any purpose other than directly addressing your query.
04 How We Collect Personal Data
ze99 collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support messages, deposit/withdrawal requests |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during Platform use |
| Third-party payment providers | Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank |
| Identity verification partners | Confirmation of identity document authenticity from certified KYC verification service providers |
| Fraud prevention services | Risk signals and flagged device or IP data from third-party fraud detection partners |
| Game providers | Session and outcome data from certified third-party casino game providers operating within the Platform |
05 Purposes of Processing
ze99 processes your personal data only for the specific purposes listed below. We do not process data in a manner incompatible with these stated purposes without first obtaining your consent or establishing a separate legal basis:
- Account management: Creating, maintaining, and closing your ze99 account;
- Identity verification: Conducting KYC checks to verify your age (21+), identity, and residential address as required by our operating licence;
- Payment processing: Facilitating deposits and withdrawals via your chosen Pakistani payment method;
- Service delivery: Providing access to casino games, sports betting markets, and promotional offers;
- Customer support: Responding to your queries, complaints, and feedback;
- Fraud prevention and AML compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct;
- Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and applying responsible gaming tools;
- Legal and regulatory compliance: Complying with obligations under ze99's international operating licence and applicable laws;
- Marketing communications: Sending promotional offers and updates, where you have provided consent or where we have a legitimate interest in doing so (see Section 14);
- Platform improvement: Analysing aggregated usage data to improve the Platform's performance, user experience, and game selection;
- Security: Protecting the Platform against cyberattacks, unauthorised access, and technical vulnerabilities.
06 Legal Basis for Processing
Each processing activity carried out by ze99 is underpinned by one or more of the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Contract — necessary to perform the player agreement |
| KYC identity verification | Legal obligation — required under our operating licence |
| Payment processing | Contract — necessary to process your deposit/withdrawal requests |
| Fraud prevention and AML | Legal obligation & Legitimate interest |
| Responsible gaming monitoring | Legal obligation & Legitimate interest |
| Marketing communications (opted-in) | Consent — you may withdraw at any time |
| Platform analytics (aggregated) | Legitimate interest — improving our services |
| Customer support records | Legitimate interest — quality assurance and dispute resolution |
07 Data Sharing & Third Parties
ze99 does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
- Payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank): To process your deposit and withdrawal transactions. These providers handle your data under their own privacy policies and applicable Pakistani financial regulations.
- KYC and identity verification partners: To confirm the authenticity of identity documents submitted during account verification. These partners operate under strict data processing agreements with ze99.
- Casino game providers: Certified third-party providers whose games are hosted on the ze99 Platform receive session and outcome data necessary to operate their games. They do not receive your full identity or financial data.
- Fraud prevention and AML service providers: To identify suspicious account activity and comply with anti-money laundering obligations.
- Customer support platform providers: To facilitate live chat and ticketing services. Agents operate under confidentiality obligations.
- Regulatory and law enforcement authorities: Where ze99 is required by law, court order, or regulatory instruction to disclose personal data.
- Professional advisors: Lawyers, auditors, and accountants, under obligations of confidentiality, where necessary for compliance or dispute resolution.
Third-Party Agreements: All third parties with whom ze99 shares personal data are required to enter into data processing agreements obliging them to process data only on ze99's instructions, to maintain appropriate security measures, and to delete or return data upon termination of the service relationship.
08 International Data Transfers
ze99's servers and some of our third-party service providers may be located outside of Pakistan. Where personal data is transferred internationally, ze99 takes appropriate measures to ensure that your data receives an equivalent level of protection to that which would apply under ze99's operating licence jurisdiction's data protection standards.
Such measures may include entering into standard contractual clauses with receiving parties, ensuring that receiving jurisdictions have adequate data protection frameworks, or obtaining your explicit consent where required. Details of the specific safeguards applied to any international transfer are available from the DPO on request.
09 Data Retention
ze99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following standard retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Regulatory and licensing obligation |
| Financial transaction records | 7 years after transaction | AML and financial record-keeping requirements |
| KYC documents | 5 years after account closure | Licensing and AML compliance |
| Gaming and betting history | 3 years after last activity | Responsible gaming monitoring and dispute resolution |
| Customer support records | 3 years after interaction | Quality assurance and dispute resolution |
| Marketing preference records | Until consent withdrawn + 1 year | Evidence of consent management |
| Self-exclusion records | Indefinite (or as required by licence) | Player protection and re-registration prevention |
Upon expiry of the applicable retention period, personal data is securely and permanently deleted from ze99's systems using certified data destruction methods.
10 Security Measures
ze99 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:
- Encryption in transit: All data transmitted between your device and ze99's servers is encrypted using TLS 1.2 or higher;
- Encryption at rest: Sensitive personal data stored in ze99's databases is encrypted using AES-256;
- Access controls: Personal data is accessible only to ze99 employees and contractors who require it to perform their role. Access is governed by role-based access control (RBAC) policies;
- Two-factor authentication: Available to all Players for account access, and mandatory for ze99 staff accessing administrative systems;
- Regular security audits: ze99's security posture is reviewed through regular internal audits and periodic third-party penetration testing;
- Incident response plan: ze99 maintains a documented data breach response plan, including procedures for notifying affected Players within 72 hours of confirmed breach detection.
Notwithstanding these measures, no data transmission over the internet is entirely secure. Players are reminded to use strong, unique passwords and to enable two-factor authentication on their ze99 accounts.
11 Cookies & Tracking Technologies
ze99 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. ze99 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Essential for Platform operation — session management, login state, security tokens | No — disabling these prevents Platform use |
| Functional | Remembering your language, display preferences, and game settings | Yes — disabling may affect personalisation |
| Analytical | Aggregated usage statistics to understand Platform performance and user behaviour | Yes — via cookie preference settings |
| Security | Fraud detection signals, device fingerprinting for account protection | No — required for player account security |
You can manage cookie preferences through your browser settings. Please note that disabling functional or analytical cookies will not affect your ability to place bets or access your account, but may reduce personalisation features.
12 Your Data Rights
As a Player on the ze99 Platform, you hold the following rights in relation to your personal data. Requests to exercise these rights should be submitted to ze99's DPO using the contact details in Section 16. ze99 will respond to all verified requests within 30 days:
Right to Access
Request a copy of all personal data ze99 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for its continued processing, subject to legal retention obligations.
Right to Restriction
Request that ze99 restricts processing of your data in certain circumstances, such as during a dispute about its accuracy.
Right to Portability
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Objection to marketing will be actioned immediately.
Identity Verification for Requests: To protect your data from unauthorised disclosure, ze99 requires identity verification before processing any data rights request. This typically involves confirming your registered mobile number and submitting a copy of your CNIC. This does not affect the cost or timeline of processing your request.
13 Children and Minors
The ze99 Platform is strictly for persons aged 21 years and above. ze99 does not knowingly collect or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the account registration process, and accounts found to belong to individuals under 21 are closed immediately upon detection.
If you are a parent or guardian and believe that a minor has registered an account with ze99 using false age information, please contact us immediately at the DPO contact details in Section 16. We will investigate and close the account promptly, returning any deposited funds to the originating payment method where permissible under our AML obligations.
14 Marketing Communications
With your consent, ze99 may send you promotional communications about bonuses, new games, PSL betting offers, and other platform updates via SMS to your registered Pakistani mobile number.
You may opt in to marketing communications during registration or at any time through your Account settings. You may withdraw consent and opt out of all marketing communications at any time by:
- Updating your communication preferences in the Account settings dashboard;
- Contacting ze99 support via live chat and requesting removal from marketing lists;
- Emailing the DPO at the address in Section 16.
Opting out of marketing communications does not affect transactional messages related to your account, such as deposit confirmations, withdrawal updates, KYC reminders, and responsible gaming alerts. These messages are sent as part of ze99's service delivery and cannot be opted out of while you maintain an active account.
15 Changes to This Privacy Policy
ze99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes to this Policy will be communicated to registered Players via SMS to their registered mobile number, with the updated Policy published on this page.
The "Last Updated" date at the top of this Policy indicates the effective date of the most recent version. Players are encouraged to review this Policy periodically to stay informed about how ze99 protects personal data.
Continued use of the ze99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and request account closure.
16 Contact Our Data Protection Officer
For all privacy-related enquiries, data rights requests, complaints about data handling, or questions about this Privacy Policy, please contact ze99's Data Protection Officer:
- Email: [email protected] (subject line: "DPO – Data Privacy Request")
- Live Chat: Available 24/7 via the ze99 Platform — select "Privacy & Data" as your query category
When submitting a data rights request, please include your full name, registered mobile number, and a clear description of your request. For security purposes, ze99 will verify your identity before processing any request that involves access to or modification of personal data.
This Privacy Policy was last updated on 1 January 2026. Previous versions are available on request from the DPO.
Your Privacy is Protected. Start Playing with Confidence.
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